Basic User Feature

TRAINING BASICS

Placing a Call

Using the handset:

1. Pick up the handset.

2. Enter the number, and then press Send or #.

Using the speakerphone:

1. With the handset on-hook, press .

2. Enter the number, and then press Send.

Using the headset:

1. With the headset connected, press to activate the headset mode.

2. Enter the number, and then press Send.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by

pressing Reject, pressing the HEADSET key, the Speakerphone key or by picking up the handset. Headset

mode requires a connected headset.

Answering a Call

Using the handset:

Pick up the handset.

Using the speakerphone:

Press .

Using the headset:

Press .

Note: You can reject an incoming call by pressing Reject.

Ending a Call

Using the handset:

Hang up the handset or press the End Call soft key.

Using the speakerphone:

Press or End Call.

Using the headset:

Press End Call.

Redialing a Call

• Press to enter the Placed Calls list, press or to select the desired entry, and then press or Send.

• Press twice when the phone is idle to dial out the last dialed number.

Muting and Un-muting a Call

• Press to mute the microphone during a call.

• Press again to un-mute the call.

Holding and Resuming a Call

To Hold a call:

Press Hold during an active call.

To Resume the call, do one of the following:

• If there is only one call on hold, press Resume.

• If there is more than one call on hold, press or to select the desired call, and then press Resume.

Transferring a Call

You can transfer a call in the following ways:

1. Press Transfer during an active call. The call is placed on hold.

2. Enter the number you want to transfer to.

3. Press Transfer or Hang Up.

1. Press Transfer during an active call. The call is placed on hold.

2. Enter the number you want to transfer to, and then press Send.

3. Press Transfer when you hear the ring-back tone.

Performing a Attended Transfer

1. Press Transfer during an active call. The call is placed on hold.

2. Enter the number you want to transfer to, and then press Send.

3. Press Transfer when the second party answers.

Performing a Transfer to Yourself

1. Press Transfer during an active call. The call is placed on hold.

2. Enter Your Extension Number/ Dial your Extension BLF.

3. Press Transfer when the second party answers.

Forwarding a Call

To enable call forward:

2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.

Busy Forward----Incoming calls are forwarded when the phone is busy.

No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.

4. Press Save to accept the change.

Initiating a Conference Call

1. Press Conference during an active call. The call is placed on hold.

2. Enter the number of the second party, and then press Send.

3. Press Conference again when the second party answers. All parties are now joined in the conference.

4. Press End Call to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing Split.

Listening to Voice Mails

Message waiting indicator on the idle screen indicates that one or more voicemail messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice mails:

1. Press or Connect.